Responsible Gambling

At Stunderado Casino, located at Doktora Kostlivého 576/1, 040 01 Košice, Slovakia, we are committed to providing a safe and responsible gaming environment for all our guests. Gambling should be an enjoyable form of entertainment, and we strive to prevent and address any issues related to problem gambling in full compliance with the Slovak Gambling Act (Zákon č. 30/2019 Z. z.).

Gambling involves financial risks. Play only with funds you can afford to lose.

Our Commitment
We adhere to the highest standards of responsible gambling, regulated by the Office for the Regulation of Gambling (Úrad pre reguláciu hazardných hier, ÚRHH). Our operations prioritize public safety and mitigate social risks associated with gambling. We comply with the Register of Excluded Persons to ensure responsible practices.

Our Responsible Gambling Measures

• Age Verification: Only individuals aged 18 or older may participate in gambling activities, as required by Slovak law. We verify age using valid identification at our premises.
• Self-Exclusion: If you need a break from gambling, you can request self-exclusion by emailing legal@stunderado.com or submitting a written request at our casino. Excluded individuals and those with diagnosed gambling disorders are prohibited from entering gaming areas.
• Setting Limits: We encourage guests to set personal budgets and time limits. Our staff can provide guidance on responsible gambling practices, such as setting a daily spending limit.
• Information and Awareness: We provide clear information about game rules, odds, and payouts. Our staff is trained to recognize signs of problem gambling and offer support.
• Staff Training: Our employees undergo regular training to identify and assist individuals at risk of gambling-related harm, directing them to professional help if needed.
• Confidentiality: All inquiries about responsible gambling are handled with the utmost privacy.

Recognizing Problem Gambling
Problem gambling is a recognized impulse control disorder. Signs include:

• Spending more money or time on gambling than intended.
• Chasing losses to recover money.
• Feeling restless or irritable when trying to reduce gambling.
• Hiding gambling activities from family or friends.
• Jeopardizing relationships, employment, or finances due to gambling.

If you or someone you know exhibits these signs, seek help immediately.

Support Resources
For free, confidential assistance, contact:

• OLÚP Predná Hora or call 0800 131 000 (available 7 days a week, 9:00 AM to 1:00 AM, with voicemail outside these hours).
• The Office for the Regulation of Gambling (ÚRHH) for additional resources.

Seeking help is a sign of strength. Professional support is available to help you regain control. You are not alone.